A family owned pawn shop in Clute, Texas was victim to any business owner’s greatest fear last year. On a late October night, the pawn owners received the call that their business had erupted into flames. The magnitude of this fire made absolute, total loss seem imminent.
Rolland’s response team immediately dispatched to the site. Due to the high profile investigation, combined with the value of the vulnerable inventory, the federal government quarantined the location for two weeks. After gaining access to the site, the pawn owners and Rolland began assessing damages. We removed the safes from the charred rubble in our effort to recover any inventory.
Assessing the exterior of the first safe revealed heavy fire damage, with the handle and combination melted into an unrecognizable mass. The intensity of the fire’s heat had caused the concrete shelled safes to literally swell. Rolland’s response team physically drilled into the safes to recover any surviving inventory.
The first drawer of the 35-drawer pawn safe was opened to assess the damages. None of the contents of the drawer were damaged. Drawer by drawer, the contents of the pawn safe were recovered without damage. Even the cardboard within the safe was protected from the flames. The Rolland safes performed perfectly. The inventory protected in the Rolland safes was recovered at 100 percent.
The pawn shop was soon reopened and the owners ordered two TL30s and a PS35 from Rolland to protect the inventory of their new location. Rolland’s commitment to quality service is inspired by the stories of family businesses like theirs.
This is just one of many examples of pawn shop owners benefiting directly from a partnership with Rolland. From products, to maintenance, to response teams, Rolland is a partner on your side.